In case, a signed-in user opens a cloud session in a different computer, “Offline Cloud Location” will be visible. Cloud licenses will be stored in a separate location for signed-in user and other users resulting in a better user experience. This will give freedom to either activate or deactivate the licenses individually. Users will now see a new option to change the “auto” mode to “managed”. Now, ilok is out with a new version 5.1 that supports “Managed Cloud Mode” and offers various improvements and changes. We will revoke your old license/s and deposit new one/s in replacement.For protecting piracy and managing music licenses, ilok License Manager is the best solution. If you need new licenses due to a stolen or lost iLok, please contact us and give us the RMA Number you will receive from PACE / iLok as well as your iLok ID. When we know a bit more about the situation, we will provide new licenses if you haven’t purchased insurance from iLok that covers your licenses. If something was to happen to your iLok dongle, the first thing to do is to be in touch with PACE / iLok here. Joel’s MacBook Pro or DESKTOP-XXXXXXX Lost an activation due to a broken or a lost/stolen iLok dongle? Please note, that the Location ID is not the name of the machine, which could be e.g. The Location ID can be found by right-clicking on the lost machine to “Show Details” in the left-hand sidebar of the iLok License Manager. We’ll need you to contact us and provide your iLok ID and the Location ID of the redundant machine. 1.1.4 and earlier) is activated, we can reset that location for our licenses. If for any reason you have lost access to a machine that your license for any plug-in from us (excl. For older versions of the iLok License Manager: Machine reset requests are usually approved during the same day or the next, depending on weekends and holidays. The developers will get notified about this, so you don’t have to send any extra messages to the developer.
Fill in some details and hit “Submit request”. To request a machine reset, please right-click on the location that can’t be accessed anymore to choose “Report as Unusable” in the left-hand sidebar of the iLok License Manager. With iLok License Manager version 5.5.0, users can now request for their lost locations to be reset without having to send developers a separate message with their Location ID. (For lost or broken iLok dongles, see below) Request for a machine reset in the iLok License Manager One of your two activations per license might be temporarily lost. Did your computer crash, did you update your operating system or did you sell your old computer?
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